Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Artisanna London’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term Artisanna London’ or ’us’ or ’we’ refers to the owner of the website whose registered office is Unit 212 Canalot Studios 222 Kensal Road, London W10 5BN. The term ’you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use: The content of the pages of this website is for your general information and use only. It is subject to change without notice. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.



Unless otherwise agreed in writing by Artisanna London (“the Company”), all sales of products to any third party (Customer) are subject to the following terms and conditions, which prevail over any purchasing conditions.


The customer shall pay the total invoice up front on order and once payment is received, the order will be processed. Storage will also be charged after the original agreed delivery date at a rate of £20 per week per item. The prices payable for the goods are stipulated in Sterling Pounds. Goods will not be dispatched until the Company has received full payment. For the antiques grids will not be dispatched until the Company has received full payment. Title to all goods shall remain with the Company until full payment of the purchase price for the goods and any other monies owed by the customer to the company have been paid in full.


The Company shall have the right at any time without notice to change its prices and/or withdraw any goods from the range of products.


Carriers chosen by the Company will deliver all goods to the customer. The Company will not take responsibility for delivery other than by its selected carriers. Payment is invoiced by the Company at cost unless otherwise agreed. All delivery charges quoted exclude VAT and any other tax or duties payable by the customer. Any time or date for delivery mentioned in any quotation, acknowledgement of order or elsewhere is approximate only and not of any contractual effect and the Company shall not be under any liability in respect of any failure to deliver at any particular time or date. The customer shall be deemed to have accepted the goods 48 hours after delivery to the customer and after acceptance the customer shall not be entitled to reject goods which are alleged by the customer to be not in accordance with the contract.


It shall be the responsibility of the customer to inspect and check all goods immediately upon delivery. Any claim in respect of defective or damaged goods should be notified to the Company within 48 hours of delivery. Once this period has elapsed the Company shall not be liable for any failure of or damage caused by any work which has been created as a result of the commission except where such failure or damage is attributable directly to the design work created by the Company. In the event of a valid claim the Company shall, in their absolute discretion repair or replace any damaged or defective goods.


The Company shall not be liable to the customer for defects in the goods caused by fair wear and tear, abnormal conditions of storage or use (including without limitation, exposure to exterior elements, exposure to extremes of temperature, exposure to extremes of humidity); or the application of any treatment or process whatsoever to the goods after purchase (including without limitation, any spray, cleaning or other products).


Except as expressly provided in these terms and conditions, the Company shall not be liable to the customer for any indirect or consequential loss or damage, costs, expenses or other claims for consequential compensation whatsoever which arise in connection with the sale of goods to the customer and all conditions, warranties and other terms implied by statute or common law are excluded to the fullest extent permitted by law provided that nothing shall exclude the Company’s liability for death or personal injury resulting from its negligence nor any statutory rights of any customer purchasing as a consumer.


Whilst every effort is made to explain the tonal and grain variations present in natural solid and veneered timber, the Company shall not be liable for these naturally occurring variations.


The Company warrants that the goods supplied will at the time of delivery correspond to the description given by the Company and except where the customer is dealing as a consumer (as defined in the Unfair Contract Terms Act 1977 Section 12 as amended and/or the Unfair Terms and Consumer Contracts Regulations 1999 Regulation 3(1)) all other warranties conditions or terms relating to fitness or purpose, quality or condition of the goods whether expressed or implied by statute or common law or otherwise are excluded to the fullest extent permitted by law.


Title and risk shall pass on delivery of the goods subject of course to receipt of full payment in accordance with condition 1


The Company will take reasonable steps to investigate the materials that are being recommended on behalf of a customer but shall not accept responsibility for the performance or quality of those materials or any consequential loss arising from their failure.


As all furniture is made to order, delivery dates vary between six and eight weeks from point of order and on receipt of the agreed deposit or full amount. This excludes any delivery/collection/export timescale. The Company shall not be liable to the customer for any indirect or consequential loss or damage, costs, expenses or other claims for consequential compensation whatsoever which may arise in connection with an order completion falling outside the quoted lead – time.


Failure by the Company to exercise or enforce any rights hereunder shall not be deemed to be a waiver of any such right nor operate so as to bar the exercise or enforcement thereof at any time or thereafter.


The purchase contract and these terms and conditions shall be governed by and construed in accordance with English law and the parties hereby submit to the nonexclusive jurisdiction of the English courts.


Whilst every effort will be made by the Company to perform its obligations hereunder the full performance of such obligations shall remain at all times subject to variation or cancellation by the Company consequent upon act of God, war, strikes, riots, lock outs or other labour disturbances, fire, flood, restrictions on the use of transport, fuel or power, requisitioning, shortage of material, transport or labour or any other cause beyond the control of the Company. In the event of frustration to the contract due to any of the above causes the contract shall be deemed to be complete and the company giving notice to that effect the client shall be liable to indemnify the Company and pay them a sum equivalent to the aggregate of costs incurred by the Company in labour and materials, sub contracts and incidentals up to the date of the notice together with an additional ten per cent.


The Contracts (Rights of Third Parties) Act 1999 shall not apply to these conditions of engagement and no person other than the Company or the client have any rights under it nor shall it be enforceable under the act by any person other than the parties to it.



This privacy policy sets out how Artisanna London uses and protects any information that you give Artisanna London when you use this website. Artisanna London is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Artisanna London may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from June 14 2017.


We may collect the following information: name and job title contact information including email address demographic information such as postcode, preferences and interests other information relevant to customer surveys and/or offersWhat we do with the information we gatherWe require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping.We may use the information to improve our products and services.We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests. SecurityWe are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal informationYou may choose to restrict the collection or use of your personal information in the following ways: whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at enquiries@artisannalondon.com

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Artisanna London UNIT 212 CANALOT STUDIOS, 222 KENSAL ROAD, LONDON W10 5BN If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.